Cricket followers who missed the beginning of the World Cup match between Pakistan and West Indies because of delays at Trent Bridge are to obtain refunds.
Some spectators complained they had been pressured to attend greater than two hours to gather paper tickets earlier than the sport.
The Worldwide Cricket Council stated because of an issue delivering tickets, there had been a excessive quantity of individuals accumulating them on the floor.
It apologised and stated refunds could be robotically issued to these affected.
BBC producer Emb Hashmi, who was attending the sport, stated it was “completely irritating” to see queues that appeared to go on for “miles and miles” as followers from all around the world missed the beginning of the sport that they had paid to see.
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Steve Elworthy, managing director of the ICC Males’s Cricket World Cup, stated: “I sincerely apologise to each single fan who was affected by the queues right this moment.
“Now we have delivered over 700,000 tickets to greater than 120 international locations, however not all tickets had been efficiently delivered and as such now we have seen a better quantity accumulating on the venue.
“It’s only proper that we refund these followers by means of apology. The refund will occur robotically so the followers don’t must do something.”
The ICC stated it was working with Ticketmaster to resolve excellent points and had put measures in place to keep away from the same scenario at future World Cup video games.
It added knowledge from ticket scanners could be used to find out which spectators missed the beginning of play.
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